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Jewelry purchased between Nov 8th -Dec 13th will be shipped Free Dec 14th
Jewelry purchased between Nov 8th -Dec 13th will be shipped Free Dec 14th
FAQ2023-07-07T09:22:46+00:00

Shipping , Returns & Exchanges

Shipping

Please note all FAQ available on www.gillianjulius.inc are specific to purchases from our website and do not apply to purchase bought from a retailer or 3rd party seller. Please note we do not deal with consumers who have purchased through a retailer or 3rd party. All enquiries related to those purchases must be addressed directly with retailer or other 3rd party sellers.

Some full priced goods shipped SIGNATURE REQUIRED and INSURED. This is at the discretion of Gillian Julius Inc. and/or request of the customer and are at an additional cost stated by either UPS or FEDEX

All SALES goods shipped without insurance or signature required.

Upon generation of shipping label transaction is transmitted to both shipper and buyer . Once collected by driver from  UPS , FEDEX or USPS or delivered to a shipping depot or retail store we no longer hold responsibility for the delivery or receipt of said goods to purchaser .

Shipping charges quoted on site are a courtesy price and do not reflect the higher actual rate charged to Gillian Julius Inc by UPS FEDEX or USPS

RETURN POLICY & CONDITION OF SALE

We reserve the right to refuse service or sale . Should we be in receipt of a purchase order we have the right to refuse acceptance. In the unlikely event that we decide not to accept the sale order once received and paid for through our credit App we will refund the sale and shipping costs. A refund will be issued once the funds have deposited into our bank account . Please note once we refund the purchase order it may take time for the refunds to show on your credit card statement . We will send via email to address on file proof of refund.

All goods are thoroughly inspected prior to our release from our manufacturing plant where goods have gone through stringent saline test and each hand made item is checked for specified size specs. Each spec is specific to a certain sku and design and each spec meets the tolerance expected per colorway and design . Goods are specked according to guidelines set up by our plant at time of design. They are then inspected upon receipt into our shipping facility and once again prior to shipping to customers.

If upon receipt of your order you are not totally satisfied we will take it back or replace it however it must be requested via email to hello@gillianjulius.com within 7 days of receipt of item and ONLY once a valid Return Authorization Number has been issued via email by Gillian Julius Inc. Goods being returned for inspection replacement or refund  and with a valid RA# must be received at Gillian Julius Inc within 7 days from receipt of RA# If goods are requested as return as deemed by customer to be defective it must still be claimed defective within initial 7 days of receipt of goods .We will issue you a return authorization code which must be placed on outside of return box . Upon receipt of said goods we will inspect goods and if deemed defective we will replace with a new inspected item of jewelry or a credit issued for the original invoice amount.  All returned items within 7 days of purchase whether defective or not must be returned in original organza or velvet bag and with labels attached . Goods returned without labels and shipping bags but in good condition will be deemed as unable to resell and as such customer will be only be given a 50% refund on initial purchase

Please note shipping prices quoted on website are a courtesy price and actual costs of shipping are often far greater than quoted and charged costs on website orders

Website refunds and initial purchases charges are run through a 3rd party site and as such adhere to policy quoted by 3rd party website.

While we refund approved returns and issue the refund upon receipt of goods it may take up to 30 days to appear on your bank statement or credit card . We do not have access to your credit card information and all transactions are handled through a credit card processing center

WE DO NOT PAY FOR RETURN SHIPPING UNLESS DAMAGE OR INCORRECT ITEM SHIPPED

SALE GOODS OR DISCOUNTED GOODS ARE FINAL SALE

We are unable to ship to a PO BOX

Ground Delivers

WITHIN 5 BUSINESS DAYS

FLAT RATE $14.00 PER ORDER  SHIPS TO USA ONLY. WE ARE UNABLE TO SHIP TO A PO BOX

Overnight Delivers

WITHIN 1 BUSINESS DAYS

FLAT RATE $48.00 PER ORDER . SHIPS TO USA ONLY . WE ARE UNABLE TO SHIP TO A PO BOX. PLEASE NOTE WE DO NOT MAKE A PROFIT ON SHIPPING COST WE CHARGE ONLY WHAT UPS, FEDEX OR DHL QUOTE

2ND DAY DELIVERS
WITHIN 2 BUSINESS DAYS

FLAT RATE $36.00 PER ORDER . SHIPS TO USA ONLY. WE ARE UNABLE TO SHIP TO A PO BOX

EXPRESS SAVER DELIVERS
WITHIN 1 BUSINESS DAY

FLAT RATE $45.00 PER ORDER . THIS IS A COURTESY PRICE AS ACTUAL CHARGES QUOTED BY UPS FEDEX  ARE OFTEN HIGHER .SHIPS TO USA ONLY. WE ARE UNABLE TO SHIP TO A PO BOX.

CARE

All our shipments go through stringent quality  and spec measurement control prior to leaving our factory and again prior to leaving our Los Angeles offices . Our bracelets are made with cotton and as such can absorb moisture so suggest you do not wet the cord and our attached humorous care labels state Do Not Shower with me . We also advise to not wet expose to perfume or liquids

Our components go through stringent saline bath tests and only those that pass the saline bath test are used in assembly of our jewelry . We use a silicone coverage on our tubes which greatly reduces chance of tarnishing or discoloration . In addition we also wax coat our cotton to maintain integrity of our product but as mention exposure to moisture liquids and perfume can cause cotton to absorb moisture and expand or over time weaken the cords . Should you find the buckle no longer fitting through the opened side of buckle it is due to the fact that the cords have been wet or exposed to liquids and the cord has absorbed moisture and the wax has been damaged and has caused cords to expand .

We strongly recommend that you keep the jewelry in the pouch in which it is received. Should you find the cords tangled which may cause a bracelet to feel tighter on the wrist we suggest holding bracelet at each buckle and relaying the tubes so the form a U shape or cradle and bring bracelet back to its original form . Please also fasten the bracelets which will help prevent cords and tubes being tangled

Jewelry must be returned in their original gj.gillian julius organza or velvet bag with all care labels attached and must be new and unworn and in the condition as originally shipped from our Los Angeles office. No exceptions

NOTIFICATION OF RECEIPT

We will notify you within 1 business day once we have received your package and processed your request. This applies to ONLY goods given a Return Authorization number (placed on outside of return package) and does not apply to refused or bounced goods.

RETURN AUTHORIZATION

We only accept goods shipped directly from www.gillianjulius.com and purchased through our website. We do not deal with the consumer who has bought through our retailer or 3rd party seller. Our relationship is only with the retailer . NO exceptions

We accept no responsibility for goods purchased through a retailer or another 3rd party sellers . Should you have an issue please refer back to the seller and should the need arise a retailer will then contact us directly . We do not deal with the consumer who purchased from a retailer or 3rd party seller

Please do not send back without a Return Authorization
we only accept returns via UPS or FedEx . Please keep a copy of your tracking number. All goods returned without valid Return Authorization codes will be bounced and returned to sender with return request denied Customer is responsible for return shipping costs. any goods ordered but not accepted will be charged a 20% re-stocking fee plus shipping both ways

REFUNDS & EXCHANGES

Only items that have been purchased through www.gillianjulius.com can be returned using our instructions.

We do not accept responsibility for Gillian Julius jewelry bought from a retailer or 3rd party seller . Any claims other than goods purchased on www.gillianjulius.com should be directed back to the seller or retailer. If the retailer has been invoiced directly through our wholesale division we will accept correspondence directly with written proof of purchase by their customer . We will need proof of date of purchase and proof that the item was purchased as a full price item and not discounted or sold as sale goods . We will also need a photo of the item  in question prior to considering  issuing a RA # .

You may return your website order for a full refund or replacement within 7 days of receipt of merchandise but only with valid return authorization code issued by Gillian Julius Inc. A request must be made in writing to hello@gillianjulius.com
In order to receive a reimbursement or replacement, customers MUST have a valid Gillian Julius Inc RA # stated on outside of return package and ship the merchandise back UPS GROUND. All returns must be shipped within 7 days of receipt of merchandise.
All refunds do not include shipping fees . Refused or bounced goods are charged ACTUAL shipping costs and not courtesy charges stated on  gillianjulius.com Customers are responsible for all outbound and return shipping costs. Exceptions will be made for defective items only.
All returns MUST be in new and unused condition in original packaging with care labels attached. We will not accept returns on which our care labels have pricing attached

Credit card refunds will be issued by Gillian Julius Inc within 48 hours of receipt and approval of return item but only only goods received by Gillian Julius Inc and sold and shipped from a purchase order placed on our website www.gillianjulius.com . A valid Return Authorization number will be issued a refund less outbound and inbound shipping costs Any goods bounced or refused delivery and without valid Return Authorization number will be charged actual shipping charges , not courtesy rate stated on site, and a 25% restocking fee charged if goods are damaged in any way …no refund will be issued as goods are deemed unsaleable . No Exceptions.

Sale Items

We will not accept any returns on sales items. No exceptions. Sale goods are shipped without insurance. Sales goods are shipped without signature required.

We will occasionally offer sale of new items not worn but used for photo shoots only . These items are shipped without care label and often without our organza or velvet pouches . All sales are final on these sales items

TERMS OF USE & LEGAL NOTICES

Welcome to the GILLIAN JULIUS Website (our “Site”). We provide our Site as a service to our customers. Please review the following basic rules which constitute our “Terms Of Use & Legal Notices,” which govern your use of our Site. By using our Site you agree to be bound by the terms and conditions set forth below, and our Privacy Policy and all disclaimers or other terms and conditions that appear elsewhere on our Site (collectively the “Agreement”). Your use of our Site constitutes your agreement to follow and be bound by the Agreement. If you do not agree to be bound by the Agreement, please do not use our Site. Although you may “bookmark” a particular portion of our Site and thereby bypass the Agreement, your use of (or clicking onto) any portion or page of our Site still binds you to the Agreement. Since we may revise the Agreement at any time, we recommend that you visit these pages periodically to review the Agreement.

SITE SECURITY

Tampering with our Site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on our Site are prohibited. Users are prohibited from violating or attempting to violate the security of our Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) using our Site for unintended purposes or trying to change the behavior of our Site; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to our Site, “spamming,” or “crashing;”; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of our Site (impersonating our Site), or to our Site (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of GILLIAN JULIUS INC , including promotions and/or advertising of products or services, is expressly prohibited. You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of our Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search our Site other than the search engine and search agents provided by us (if any) or by generally publicly available and acceptable browsers. If and when requested, you agree to provide true, accurate and complete user information to GILLIAN JULIUS INC and refrain from impersonating or falsely representing your affiliation with any person or entity.

OUR PROPRIETORY RIGHTS

Unless otherwise noted, all written and/or other materials that are part of our Site “ GILLIAN JULIUS INC, including information, images, illustrations, designs, icons, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively “Content”), are protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and GILLIAN JULIUS INC, and/or its affiliates (collectively “GILLIAN JULIUS INC”) own, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. The GILLIAN JULIUS INC trademarks, logos and other trademarks on our Site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission of GILLIAN JULIUS INC, and, as such, may not be reproduced, copied, or altered in any manner without the express, written approval of the trademark owner GILLIAN JULIUS INC. All goods purchased from Gillian Julius Inc or www.gillianjulius.com are for the sole purpose of use by purchaser or gift reciprient. We reserve the right to sue if purchaser uses the item for resale on any othersite or resale store

USE OF GILLIAN JULIUS INC SITE

Our Site and the Content are intended solely for your personal, non-commercial use. You may not download or copy the Content and/or other downloadable materials displayed on the Site for your personal or 3rd party use without written permission provided by Gillian Julius Inc . In the event that permission is given it is stated that you also retain all copyright, trademark and other proprietary notices  applicable and contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, “frame” or use the Content for public or commercial purposes without written permission from an authorized representative of GILLIAN JULIUS INC. It is also strictly prohibited to download any images of the GILLIAN JULIUS INC products which appear on our Site. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related intellectual property. You agree that if GILLIAN JULIUS INC, in our sole and unfettered discretion, requests in writing that you remove any link or links to our Site, you will promptly do so. You agree that we may, in our sole discretion, and at any time, terminate your access to and use of our Site, or any part thereof, with or without notice.
Tampering with GILLIAN JULIUS INC Site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on our Site are prohibited. Users are prohibited from violating or attempting to violate the security of our Site, including, without limitation, (1) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (2) using our Site for unintended purposes or trying to change the behavior of our Site; (3) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (4) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to our Site, overloading, “flooding,” “spamming,” or “crashing;”; (5) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (6) forging communications on behalf of our Site (impersonating our Site), or to our Site (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of GILLIAN JULIUS INC, including promotions and/or advertising of products or services, is expressly prohibited. You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of our Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search our Site other than the search engine and search agents provided by us (if any) or by generally publicly available and acceptable browsers. If and when requested, you agree to provide true, accurate and complete user information to GILLIAN JULIUS INC, and to refrain from impersonating or falsely representing your affiliation with any person or entity.

OUR RIGHT TO CORRECT OR CHANGE

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right (and we will use commercially reasonable efforts) to correct any errors, inaccuracies or omissions. It I at the discretion of GILLAIN JULIUS INC as to whether the company will honor the sale of an incorrectly priced item Additionally, we GILLIAN JULIUS INC, reserve the right to change or update information at any time without prior notice.

SUBMISSIONS OF INFORMATION & CONTENT

By using our Site, you agree that any information (except for purchase information as applicable), materials, suggestions, ideas or comments you send to us or any other third party using our Site is not confidential. By submitting any solicited or unsolicited information using our Site, you grant to Gillian Julius INC. and its affiliates (“GILLIAN JULIUS INC “as used herein) an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever, to the extent permitted by law.

INDEMNITY

You agree to indemnify, defend and hold harmless GILLIAN JULIUS INC , its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense (including attorneys’ reasonable fees) related to your violation of this Agreement.

LINKS & 3RD PARTY SITES

Our Site GILLIAN JULIUS INC may contain links to other websites that are not under our control (“Third-Party Sites”). We provide links solely for the convenience and information of our Site users. We do not warrant or make any representation about the substance, quality, functionality, and accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content. A link to a Third-Party Site on our Site does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Site. We make no representation or warranty as to any products or services offered on any Third-Party Site. The conditions of use and privacy policy of any Third-Party Site may differ substantially from the Terms of Use and Legal Notices that apply to your use of our Site. Please review the conditions of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of Third-Party Sites.

LAW & GOVERNANCE

Our Site is created, operated and controlled by GILLIAN JULIUS INC in the State of California, in the United States of America. The laws of the State of California will govern the Agreement without giving effect to any principles or conflicts of laws. You hereby consent to the exclusive jurisdiction and venue of courts sitting in California, County of Los Angeles and/or Central District of California in all disputes arising out of or relating to the use of our Site. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. Unless otherwise specified herein, this Agreement constitutes the entire agreement between you and GILLIAN JULIUS INC with respect to our Site, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and GILLIAN JULIUS INC with respect to our Site. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Lead and Cadmium in Adult Jewelry Law

Certain components used in the manufacture of GILLIAN JULIUS INC jewelry products may contain lead or cadmium. GILLIAN JULIUS INC. works with its vendors and testing laboratories to ensure that its jewelry products meet the requirements of California’s Lead and Cadmium in Adult Jewelry law.

Accessibly App Accessibility Statement

Accessibly App is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines, and to make the browsing experience better for everyone.

Conformance status

The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.1 level AA.

Technical information

Accessibly App is an app supported in Shopify and WordPress environments. The app relies on the following technologies:

  • HTML
  • CSS
  • JavaScript
  • NodeJS
  • MongoDB

Accessibly App features

When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience:

Zoom | WCAG 2.1 / 1.4.4

This feature enables users to enhance the size of the text to up to three times the original text for better text readability. Tampering with GILLIAN JULIUS INC Site, misrepresenting the identity of a user, using buying agents, or conducting fraudulent activities on our Site are prohibited. Users are prohibited from violating or attempting to violate the security of our Site, including, without limitation, (1) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (2) using our Site for unintended purposes or trying to change the behavior of our Site; (3) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (4) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to our Site, overloading, “flooding,” “spamming,” or “crashing;”; (5) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability, or (6) forging communications on behalf of our Site (impersonating our Site), or to our Site (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mails on behalf of GILLIAN JULIUS INC, including promotions and/or advertising of products or services, is expressly prohibited. You agree not to use any device, software or routine, or data to interfere or attempt to interfere with the proper working of our Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search our Site other than the search engine and search agents provided by us (if any) or by generally publicly available and acceptable browsers. If and when requested, you agree to provide true, accurate, and complete user information to GILLIAN JULIUS INC, and to refrain from impersonating or falsely representing your affiliation with any person or entity.

Invert colors

Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better

Bigger cursor

Makes the cursor bigger and more prominent. Increases the size for better site browsing.

Tweak Contrast | WCAG 2.1 / 1.4.6

This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.

Tweak Brightness | WCAG 2.1 / 1.4.6

This feature lets users update the brightness on the site. The content can either be made brighter or darker.

Grayscale | WCAG 2.1 / 1.4.6

Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.

Reading Line

Add a supportive reading line to the site.

Readable fonts

Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.

Alt Text and Images

Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google’s Vision AI. In the event that you haven’t manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.

Tooltips | WCAG 2.1 / 2.5.3

Add labels to images that contain a written description of the image.

Highlight links

Highlight links to make them more prominent.

Hide images

Hide images on the site. This provides better site readability for people with visual impairment.

Read page

A feature that allows a voice to read the text on your site out loud to visitors.

Notes & Feedback

We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. If you experience any issues with the Accessibly App provided service, however, please email hello@accessiblyapp.com. We respond within 3 business days.

We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.

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