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FAQ

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FAQ 2018-08-11T18:33:03+00:00

Shipping , Returns & Exchanges

Shipping

If upon receipt of your order you are not totally satisfied we will take it back or replace it however it must be within 7 days of receipt of item. WE DO NOT PAY FOR RETURN SHIPPING UNLESS DAMAGE OR INCORRECT ITEM SHIPPED..SALE GOODS OR DISCOUNTED GOODS ARE FINAL SALE

Ground Delivers

WITHIN 5 BUSINESS DAYS

fLAT rATE $11.00 PER ORDER  sHIPS TO uSA ONLY. WE ARE UNABLE TO SHIP TO A PO BOX

Overnight Delivers

WITHIN 1 BUSINESS DAYS

FLAT RATE $40.00 PER ORDER . SHIPS TO USA ONLY . WE ARE UNABLE TO SHIP TO A PO BOX

2ND DAY DELIVERS
WITHIN 2 BUSINESS DAYS

FLAT RATE $22.00 PER ORDER . SHIPS TO USA ONLY. WE ARE UNABLE TO SHIP TO A PO BOX

EXPRESS SAVER DELIVERS
WITHIN 1 BUSINESS DAY

FLAT RATE $27.00 PER ORDER . SHIPS TO USA ONLY. WE ARE UNABLE TO SHIP TO A PO BOX

CARE

All our shipments go through stringent quality control prior to leaving our factory and again prior to leaving our Los Angeles offices Jewelry must be returned in their original gj.gillian julius organza or velvet bag with all care labels attached and must be new and unworn and in the condition as originally shipped from our Los Angeles office

NOTIFICATION OF RECEIPT

We will notify you within 1 business day once we have received your package and processed your request.

RETURN AUTHORIZATION

Please do not send back without a Return Authorization
we only accept returns via UPS or Fedex . please keep a copy of your tracking number All goods returned without valid Return Authorization codes will be bounced and returned to sender with return request denied Customer is responsible for return shipping costs. any goods ordered but not accelpted will be charged a 20% re-stocking fee plus shipping both ways

REFUNDS

Only items that have been purchased through www.gillianjulius.com can be returned using our instructions.

You may return your order for a full refund or replacement within 5 days of receipt of merchandise
In order to receive a reimbursement or replacement, customers MUST have a valid Gillian Julius Inc RA # and ship the merchandise back UPS GROUND. All returns must be shipped within 7 days of receipt of merchandise.
All refunds do not include shipping fees. Customers are responsible for all outbound and return shipping costs. Exceptions will be made for defective items only.
All returns MUST be in new and unused condition in original packaging with care labels attached

Credit card refunds will be issued by Gillian Julius Inc within 48 hours of receipt and approval of return item .

Sale Items

We will not accept any returns on sales items. No exceptions

TERMS OF USE & LEGAL NOTICES

Welcome to the GILLIAN JULIUS Website (our “Site”). We provide our Site as a service to our customers. Please review the following basic rules which constitute our “Terms Of Use & Legal Notices,” which govern your use of our Site. By using our Site you agree to be bound by the terms and conditions set forth below, and our Privacy Policy and all disclaimers or other terms and conditions that appear elsewhere on our Site (collectively the “Agreement”). Your use of our Site constitutes your agreement to follow and be bound by the Agreement. If you do not agree to be bound by the Agreement, please do not use our Site. Although you may “bookmark” a particular portion of our Site and thereby bypass the Agreement, your use of (or clicking onto) any portion or page of our Site still binds you to the Agreement. Since we may revise the Agreement at any time, we recommend that you visit these pages periodically to review the Agreement.

SITE SECURITY

Tampering with our Site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on our Site are prohibited. Users are prohibited from violating or attempting to violate the security of our Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) using our Site for unintended purposes or trying to change the behavior of our Site; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to our Site, “spamming,” or “crashing;”; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of our Site (impersonating our Site), or to our Site (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of GILLIAN JULIUS INC , including promotions and/or advertising of products or services, is expressly prohibited. You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of our Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search our Site other than the search engine and search agents provided by us (if any) or by generally publicly available and acceptable browsers. If and when requested, you agree to provide true, accurate and complete user information to GILLIAN JULIUS INC and refrain from impersonating or falsely representing your affiliation with any person or entity.

OUR PROPRIETORY RIGHTS

Unless otherwise noted, all written and/or other materials that are part of our Site “ GILLIAN JULIUS INC, including information, images, illustrations, designs, icons, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively “Content”), are protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and GILLIAN JULIUS INC, and/or its affiliates (collectively “GILLIAN JULIUS INC”) own, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. The GILLIAN JULIUS INC trademarks, logos and other trademarks on our Site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission of GILLIAN JULIUS INC, and, as such, may not be reproduced, copied, or altered in any manner without the express, written approval of the trademark owner GILLIAN JULIUS INC.

USE OF GILLIAN JULIUS INC SITE

Our Site and the Content are intended solely for your personal, non-commercial use. You may download or copy the Content and/or other downloadable materials displayed on the Site for your personal use only; provided that you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, “frame” or use the Content for public or commercial purposes without written permission from an authorized representative of GILLIAN JULIUS INC. It is also strictly prohibited to download any images of the GILLIAN JULIUS INC products which appear on our Site. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related intellectual property. You agree that if GILLIAN JULIUS INC, in our sole and unfettered discretion, requests in writing that you remove any link or links to our Site, you will promptly do so. You agree that we may, in our sole discretion, and at any time, terminate your access to and use of our Site, or any part thereof, with or without notice.
Tampering with GILLIAN JULIUS INC Site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on our Site are prohibited. Users are prohibited from violating or attempting to violate the security of our Site, including, without limitation, (1) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (2) using our Site for unintended purposes or trying to change the behavior of our Site; (3) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (4) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to our Site, overloading, “flooding,” “spamming,” or “crashing;”; (5) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (6) forging communications on behalf of our Site (impersonating our Site), or to our Site (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of GILLIAN JULIUS INC, including promotions and/or advertising of products or services, is expressly prohibited. You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of our Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search our Site other than the search engine and search agents provided by us (if any) or by generally publicly available and acceptable browsers. If and when requested, you agree to provide true, accurate and complete user information to GILLIAN JULIUS INC, and to refrain from impersonating or falsely representing your affiliation with any person or entity.

OUR RIGHT TO CORRECT OR CHANGE

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right (and we will use commercially reasonable efforts) to correct any errors, inaccuracies or omissions. It I at the discretion of GILLAIN JULIUS INC as to whether the company will honor the sale of an incorrectly priced item Additionally, we GILLIAN JULIUS INC, reserve the right to change or update information at any time without prior notice.

SUBMISSIONS OF INFORMATION & CONTENT

By using our Site, you agree that any information (except for purchase information as applicable), materials, suggestions, ideas or comments you send to us or any other third party using our Site is not confidential. By submitting any solicited or unsolicited information using our Site, you grant to Gillian Julius INC. and its affiliates (“GILLIAN JULIUS INC “as used herein) an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever, to the extent permitted by law.

INDEMNITY

You agree to indemnify, defend and hold harmless GILLIAN JULIUS INC , its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense (including attorneys’ reasonable fees) related to your violation of this Agreement.

LINKS & 3RD PARTY SITES

Our Site GILLIAN JULIUS INC may contain links to other websites that are not under our control (“Third-Party Sites”). We provide links solely for the convenience and information of our Site users. We do not warrant or make any representation about the substance, quality, functionality, and accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content. A link to a Third-Party Site on our Site does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Site. We make no representation or warranty as to any products or services offered on any Third-Party Site. The conditions of use and privacy policy of any Third-Party Site may differ substantially from the Terms of Use and Legal Notices that apply to your use of our Site. Please review the conditions of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of Third-Party Sites.

LAW & GOVERNANCE

Our Site is created, operated and controlled by GILLIAN JULIUS INC in the State of California, in the United States of America. The laws of the State of California will govern the Agreement without giving effect to any principles or conflicts of laws. You hereby consent to the exclusive jurisdiction and venue of courts sitting in California, County of Los Angeles and/or Central District of California in all disputes arising out of or relating to the use of our Site. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. Unless otherwise specified herein, this Agreement constitutes the entire agreement between you and GILLIAN JULIUS INC with respect to our Site, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and GILLIAN JULIUS INC with respect to our Site. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Lead and Cadmium in Adult Jewelry Law

Certain components used in the manufacture of GILLIAN JULIUS INC jewelry products may contain lead or cadmium. GILLIAN JULIUS INC. works with its vendors and testing laboratories to ensure that its jewelry products meet the requirements of California’s Lead and Cadmium in Adult Jewelry law.

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